Shipping and Returns

Shipping policy:

1. Processing Time:

• Orders are typically processed within 1-2 business days from the time of purchase.

• During high-demand periods or holidays, processing times may be slightly extended, and we appreciate your patience.

2. Shipping Methods and Times:

• We offer standard shipping and expedited shipping options at checkout.

• Standard shipping usually takes between 7-10 business days for delivery.

• Expedited shipping delivers within 2-3 business days.

• Please note that shipping times may vary based on your location and unforeseen circumstances such as weather, customs delays, or other factors beyond our control.

3. Shipping Costs:

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• We may offer free standard shipping promotions during specific periods. Please refer to our website for current offers.

4. Order Tracking:

• Once your order is shipped, you will receive a confirmation email with tracking information.

• You can track your order's progress through our website using the provided tracking number.

5. International Shipping:

• We offer international shipping to select countries. Shipping times and costs may vary based on the destination country.

Return Policy:

At Healingz, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to ensure your peace of mind:

1. Eligibility for Returns:

• To be eligible for a return, items must be unused, undamaged, and in their original packaging.

• Returns must be initiated within 14 days of the delivery date.

• Certain items, such as personalized goods, digital workbooks, or crystals, are not eligible for returns.

2. Return Process:

To initiate a return, follow these steps:

•  Contact our customer support via email, at info@healingznyc.com to notify them of your intention to return the item. Please provide your order number and the reason for the return.

•  Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number. This number is crucial for tracking your return and expediting the process.

• Carefully package the item in its original packaging to prevent damage during transit. Include a copy of the original receipt or proof of purchase along with the RA number.

•  You are responsible for shipping the item back to us. You can choose any reputable shipping carrier for the return. We recommend using a trackable shipping method to ensure the safe delivery of the item.

3. Refund or Exchange:

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed to the original payment method used during purchase. Please allow 5-7 business days for the refund to reflect in your account.

4. Return Shipping Costs:

• If the return is due to a damaged or defective product, Healingz will cover the return shipping costs.

• If the return is for any other reason, the customer will be responsible for the return shipping costs.

5. Non-Refundable Items:

• Gift cards and downloadable products are non-refundable.

6. Damaged or Defective Items:

• In the case of receiving a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund as appropriate.

Please feel free to reach out to our customer support team if you have any questions or need assistance with shipping or returns.
Your satisfaction is our priority, and we're here to help!